Privacy Policy – Young Change Agents

This Privacy Policy applies to all Personal Information collected by Young Change Agents (“Young Change Agents,” “we,” or “us”) via the website located at (“Website”), the Platforms located at and (“Platform”) and/or any services provided via the Website, Platform or by us to you (“Services”).  

The purpose of this Privacy Policy is to inform you about how we process your Personal Information. The Privacy Policy may be varied from time to time. You should check our Website regularly to take notice of any changes we may have made to the Privacy Policy.

Young Change Agents respects the privacy of all people we work with and this Privacy Policy outlines how we use, disclose and protect Personal Information through our Website, Platform and Services.

In this Privacy Policy we outline the choices regarding the collection and use of your Personal Information. 

What Information we collect

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information. This Privacy Policy applies to the collection of your Personal Information and/or Sensitive Information.

The kind of Personal Information that we collect from you will depend on how you use the Website, Platform and/or Services. The Personal Information which we collect and hold about you may include:

(a) Name, date of birth, profession and personal contact details including email, phone number and address;
(b) Payment details;
(c) IP address and the date and time of your access to our Website; 
(d) Communications from you including survey responses, testimonials, feedback or complaints;

How we collect your Personal Information

We collect Personal Information from you as follows:

(a) When you provide it to us directly (website forms and publicly available data)
(b) When you use f our Website, Platform and/or Services  (tracking technologies and cookies)
(c) When you use our Website forms, create accounts on our Technology and when you engage in our Services.
(d) When you register for a Young Change Agents account, or if you correspond with us.
(e) When you send through the Platform and/or Services
(f) When you provide it directly to us.

We also collect your information as follows:

Information we may receive from third parties

When you use our Service, third parties might give us some information about you, especially if you are signed into a third party account while using our Service.
This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Young Change Agents Service. You may also unlink your third-party account from the Service by adjusting your settings on the third-party service. If you unlink your third-party account, we will no longer receive information collected about you in connection with that service.

Information we collect from you automatically

To help us improve our service we keep information about how you use our Service and collect anonymous analytic data about how you use our Service. We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Cookies information

We may send cookies to your web browser to help you use Young Change Agents. If you would like to adjust your cookie settings, please consult your browser instructions.

When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Young Change Agents help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time.

You can control or reset your cookies through your web browser, which will allow you to customise your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.

Log file information

Whenever you load a page from Young Change Agents, your browser sends us information about itself and your interactions with our Service. That information gets stored on our servers.

Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

Clear gifs/web beacons information

When you use the Service, we may employ clear GIFs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Service.

Device identifiers

When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Young Change Agents. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.

In order to track how different people are using our Service we might store a unique ID on your mobile that helps us do that.

Location data

Your mobile device can give us information about where you are. We’ll try and use this to offer you better service.
When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

Why we collect your information 

The purpose for which we collect your Personal Information is to provide you with the Website, Platform and Services and continuously improve the Website, Platform and Services.

We use this information to operate, maintain, and provide to you the features and functionality of the Website, Platform and Services. We may also use this information to correspond with you, and to address any issues you raise about the Service.

We customarily only disclose Personal Information to our service providers who assist us in operating the Website, Platform and/or Services. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our Website, Platform and/or Services you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link. 

How we use your information

We use the information we collect about you for the following purposes:

(a) Providing you with the Service: We use the information that you provide us to provide the Service to you. This includes allowing you to log in to Young Change Agents, operating and maintaining the Service. We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it during your visit or the next time you visit the site.

(b) For data analytics: We use information about you to help us improve the Young Change Agents Service and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.

(c) To communicate with you about the Service: We use your contact information to get in touch with you and to send communications about critical elements of the Service. For example, we may send you emails about technical issues, security alerts or administrative matters.

(d) To promote and drive engagement with the Young Change Agents Service: We use your contact information to get in touch with you about features and offers relating to the Service that we think you would be interested in. We also use information we collect about you to make sure that you get the most relevant offers and promotions based on your use of the Service, and your preferences. You can opt-out of getting these communications as described below.

(e) Customer service: We use information about you, information that you provide to our customer service team, and information about your interactions with the Service to resolve technical issues you experience with the Service, and to ensure that we can repair and improve the Service for all Young Change Agents users.

(f) For security measures: We use information about you to monitor activity that we think is suspicious or potentially fraudulent, and to identify violations or this Privacy Policy or our Terms of Service.

(g) Personal information may be used to improve the Website, Platform and/or Services provided by us. 

(h) For matters that you have specifically consent to: From time to time Young Change Agents may seek your consent to use your information for a particular purpose. Where you consent to our doing so, we will use it for that purpose. Where you no longer want us to use your information for that purpose you may withdraw your consent to this use.

(i) For matters that we are required to use your information by law: Young Change Agents will use or disclose your information where we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Young Change Agents, our Users or others.

Sharing your information

We will share your Personal Information:

(a) With our group companies (including any parent, subsidiaries and affiliates);

(b) With our business partners, but only as necessary to provide the Service to you or to fulfil Young Change Agents’ legitimate business interests;

(c) If you give us permission to do so;

We may share your information with third-party service providers for the purpose of providing the Website, Platform and/or Services to you and to facilitate Young Change Agents interests, as outlined above. Those third-party service providers will only be provided with access to your information as is reasonably necessary for the purpose that Young Change Agents has engaged the service provider, and we will require that such third parties comply with this Privacy Policy or have data protection laws which protect Personal Information in a way which is at least substantially similar to the APP’s., 

Some of the third parties that Young Change Agents may share your Personal Information with include providers who assist Young Change Agents with functions such as:

    • Customer support and customer management;
    • Email services;
    • Hosting and storage;
    • Analytics;
• Website Development;

Any information or content that you voluntarily disclose for posting to the Service, such as User Content, may become available to the public, as controlled by any applicable privacy settings. Subject to your profile and privacy settings, any User Content that you make public is searchable. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service.

Content you post on Young Change Agents may be made public, that information may remain visible even after you remove it via cached and archived pages, or if other users have made copies.

Young Change Agents may also share your information with third parties in certain circumstances, such as where:

    • we are required to do so as a result of a court order, subpoena or other legal requirement;
    • we believe that it is necessary to protect you or Young Change Agents, such as where we consider that there is a need to investigate potentially fraudulent or criminal activity; or
    • you have consented to our sharing it with a third party for a particular purpose.

Transfer of your information

Young Change Agents may transfer information that we collect about you, including Personal Information, to affiliated entities, or to other third party recipients in Australia, the United States of America. These countries have data protection laws which protect Personal Information in a way which is at least substantially similar to the Australian Privacy Principles (“APPs”), and there will be mechanisms available to you to enforce protection of your Personal Information under that overseas law. In the circumstances, We do not require the overseas recipients to comply with the APP and we will not be liable for a breach of the APP if your Personal Information is mishandled. 

Keeping your information safe

Young Change Agents cares about the security of your information and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service. 

To protect your privacy and security, we take reasonable steps (such as requesting a secure password meeting the minimum number requirements) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Young Change Agents, at all times.

We require some users of our Platform and/or Services to implement two factor authentication.

Our security measures may also include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store Personal Information.

We do not warrant that these security measures will prevent any unauthorised access to or unauthorised alteration, disclosure or destruction of the data. We disclaim all liability in relation to any unauthorised access, alteration, disclosure or destruction of data that is outside our reasonable control.

Security, access and Correction of your information 

We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. However, most of the Personal Information that is stored in our client files and records will be kept for a minimum of 7 years to fulfil our record keeping obligations.

The Australian Privacy Principles (APP):

(a) permit you to obtain access to the Personal Information we hold about you in certain circumstances (APP 12); and

(b) allow you to correct inaccurate Personal Information subject to certain exceptions (APP 13).

Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this Privacy Policy.

Compromise of information

In the event that any information under our control is compromised as a result of a breach of security, Young Change Agents will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

If there is a breach of our security we will investigate it and let any affected users know in adherence with our Data Breach Policy and Plan.
Complaints or queries about this Privacy Policy

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as set out below. We may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

If you have any questions about Young Change Agents Privacy Policy please reach out to 


This Privacy Policy was last updated in March 2024.