Privacy Policy – Young Change Agents website

 


What does this policy cover
Welcome to Young Change Agents, the online service of Young Change Agents Pty Ltd (“Young Change Agents,” “we,” or “us”). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information. Capitalised terms that are not defined in this Privacy Policy have the meaning given to them in our Terms and Conditions.
This policy sets out how Young Change Agents collects and uses the information that we collect about you when you use the Young Change Agents services. This policy also explains the choices that you can make about the way that we use your information.


Information we collect and its use
We collect the following types of information about you:
Information you provide us directly
If you give us info about you, we will keep it and use it to provide our Service and make our service better.
We may ask for certain information such as a username, your first and last name, birthdate, phone number, profession and e-mail address when you register for a Young Change Agents account, or if you correspond with us. We may also retain any messages you send through the Service, and may collect information you provide in User Content you post to the Service. We use this information to operate, maintain, and provide to you the features and functionality of the Service. We may also use this information to correspond with you, and to address any issues you raise about the Service.


Information we may receive from third parties
When you use our Service, third parties might give us some info about you, especially if you are signed into a third party account while using our Service.
We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the Young Change Agents application, linking your account to the Young Change Agents Service, etc., that third party may pass certain information about your use of its service to Young Change Agents. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Young Change Agents Service. You may also unlink your third-party account from the Service by adjusting your settings on the third-party service. If you unlink your third-party account, we will no longer receive information collected about you in connection with that service.


Information we collect from you automatically
To help us improve our service we keep info about how you use our service and collect anonymous analytic data about how you use our Service.
We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.


Cookies information
We may send cookies to your web browser to help you use Young Change Agents. If you would like to adjust your cookie settings, please consult your browser instructions.
When you visit the Service, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Young Change Agents help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time.
You can control or reset your cookies through your web browser, which will allow you to customise your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.


Log file information
Whenever you load a page from Young Change Agents, your browser sends us info about itself and your interactions with our Service. That info gets stored on our servers.
Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Clear gifs/web beacons information
When you use the Service, we may employ clear GIFs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Service.
We might do clever stuff with images in order to check how many people open our emails and visit our site.


Device identifiers
In order to track how different people are using our Service we might store a unique ID on your mobile that helps us do that.
When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Young Change Agents. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.


Location data
Your mobile device can give us information about where you are. We’ll try and use this to offer you better service.
When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.


How we use your information
We use the information we collect about you for the following purposes:
    • Providing you with the Service: We use the information that you provide us to provide the Service to you. This includes allowing you to log in to Young Change Agents, operating and maintaining the Service. We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it during your visit or the next time you visit the site
    • For data analytics: We use information about you to help us improve the Young Change Agents Service and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.
    • To communicate with you about the Service: We use your contact information to get in touch with you and to send communications about critical elements of the Service. For example, we may send you emails about technical issues, security alerts or administrative matters.
    • To promote and drive engagement with the Young Change Agents Service: We use your contact information to get in touch with you about features and offers relating to the Service that we think you would be interested in. We also use information we collect about you to make sure that you get the most relevant offers and promotions based on your use of the Service, and your preferences. You can opt-out of getting these communications as described below.
    • Customer service: We use information about you, information that you provide to our customer service team, and information about your interactions with the Service to resolve technical issues you experience with the Service, and to ensure that we can repair and improve the Service for all Young Change Agents users.
    • For security measures: We use information about you to monitor activity that we think is suspicious or potentially fraudulent, and to identify violations or this Privacy Policy or our Terms of Service.
    • For matters that you have specifically consent to: From time to time Young Change Agents may seek your consent to use your information for a particular purpose. Where you consent to our doing so, we will use it for that purpose. Where you no longer want us to use your information for that purpose you may withdraw your consent to this use.
    • For matters that we are required to use your information by law: Young Change Agents will use or disclose your information where we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Young Change Agents, our Users or others.


Sharing your information
We won’t share your personal information without your permission except as follows:

We will not rent or sell your information into third parties outside Young Change Agents and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted in this section:


Who we may share your information with
We might share some information on you with our business partners, but only as necessary to provide the service to you or to fulfil Young Change Agents’ legitimate business interests.

We may share your information with third-party service providers for the purpose of providing the Service to you and to facilitate Young Change Agents interests, as outline above. Those service providers will only be provided with access to your information as is reasonably necessary for the purpose that Young Change Agents has engaged the service provider, and we will require that such third parties comply with this Privacy Policy and any applicable laws.
Some of the third parties that Young Change Agents may share your personal information with include providers who assist Young Change Agents with functions such as:
    • Customer support and customer management;
    • Email services;
    • Hosting and storage;
    • Analytics


Who you may choose to share your User Content with
Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. Subject to your profile and privacy settings, any User Content that you make public is searchable by other Users. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.
By default all content you post on Young Change Agents is public, that information may remain visible even after your remove it via cached and archived pages, or if other users have made copies.
Young Change Agents may also share your information with third parties in certain circumstances, such as where:
    • we are required to do so as a result of a court order, subpoena or other legal requirement;
    • we believe that it is necessary to protect you or Young Change Agents, such as where we consider that there is a need to investigate potentially fraudulent or criminal activity; or
    • you have consented to our sharing it with a third party for a particular purpose.


How we transfer, store and protect your data
Your information collected through the Service may be stored and processed in Australia or any other country in which Young Change Agents or its subsidiaries, affiliates or service providers maintain facilities. Young Change Agents may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. As a result, we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to Australia or any other country in which Young Change Agents or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.


Keeping your information safe
Young Change Agents cares about the security of your information and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Young Change Agents, at all times.


Compromise of information
In the event that any information under our control is compromised as a result of a breach of security, Young Change Agents will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
If there is a breach of our security we will investigate it and let any affected users know.


Your choices about your information
You control your account information and settings
You have control over your account settings, such as your account information and email notifications, but there’s some important stuff we’ll always send you.
You may update your account information by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., account verification, confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly via the contact form on site.


How long we keep your User Content
Following termination or deactivation of your User account, Young Change Agents may retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, Young Change Agents may retain your information for the purpose of comply with its legal and audit obligations, and for backup and archival purposes.


Children’s privacy
Parents and guardians have control over how children use Young Change Agents. We don’t want children to upload personal information and we’ll delete that information if we learn about it.
Young Change Agents does not knowingly collect or solicit personal information from children under the age of 13 and the Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us via the contact us form online.


Links to other websites and services
The Internet is made of links. If we post a link on Young Change Agents, we can’t control what happens on the other end. The same goes if you let another site use your data on Young Change Agents.

We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible for and we do not exercise control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook) and you allow such a third-party access to your User Content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Service.


How to contact us
If you have any questions about this Privacy Policy or the Service, please contact us via the online form on our site.